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How does KLM get away with such poor customer service
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18th Dec 2010, 12:03
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BrummyGit
Join Date: Feb 2007
Location: South Staffs, UK
Age: 57
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There was a large hall of beds set out in Franfurt yesterday too. Luckily I'd managed to find a hotel room on Thursday night so can't tell you anything more.
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