How does KLM get away with such poor customer service
Flown KLM a couple of times. All I can say is NEVER AGAIN. Their agents are rude, arrogant and love to harass passengers including making senior citizens run from gate to their so called transfer desk and then back to the gate. I've written to them a couple of times and it seems now they dont even bother to respond.
Any ideas on who I can approach. Am not looking for compensation but DO want to ensure that I report this so that other travellers make a better choice and KLMs working practices are looked into.