Bose A20 aviation headset

[IntheTin]

I too got my A20's in October and have had nothing from Bose about any problems so I mailed them via their site. This was the reply.


Thank you for your inquiry.

To clarify, Bose has 'not' issued a recall on the Bose® A20 aviation headset.

This said, we recently received field reports that alerted us to certain performance issues relating to the newly introduced Bose® A20™ Aviation Headset. The symptoms that have been reported to Bose include loss or intermittent failures of audio, microphone function, and/or active noise reduction, as well as the possibility of a noticeable temperature rise in the control module.

Although the symptoms were being reported in a small number of headsets produced to date, we want to inform you of the potential for their occurrence.

We traced these issues to the down cable assembly portion of the headset, and we are working diligently to produce replacement down cable assemblies to provide to you, and all our A20 customers, free of charge.

Please contact our US Aviation Customer Service Department 1-877-626-2342 (outside of the US, 508-879-7330 EXT 62006) to arrange for the replacement of your down cable assembly. Have your headset’s serial number (found inside the control module) available when you call so that we may determine the date of your headset’s manufacture as well as the type of connector and down cable that you have. With this information, we will be able to provide you with a return authorization so that you can return your existing down cable assembly to Bose, free of charge. This reengineered cable will be included in all headsets shipped to customers starting in November of 2010.

We encourage you to exchange your existing down cable assembly for the replacement cable assembly. As we explained in our initial letter to customers, if you continue to use your existing down cable assembly, you could experience several different symptoms, including loss or intermittent failures of audio, microphone function, and/or active noise reduction, as well as the possibility of a noticeable temperature rise in the control module.

Your satisfaction is our top priority and we want to ensure your Bose A20 Aviation headset will provide you with many years of enjoyable and reliable use.

Thank you for contacting Bose Corporation.
Patrick
Product and Technical Support Team
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Bose Corporation
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