Bose A20
I bought an A20 from Harry Mendelssohn who is very good usually with prompt delivery etc.
When I heard of the recall I rang them to ask what was happening, was promised an update but got none.
Found the above Bose advice on the net but no instructions of how to get the cable changed. Eventually they put a return form on the site to fill in, UPS collected as a result of completing the form, but not until a week after the form was sent off via the net.
The cable then goes back to Belgium! Nothing as to say when the new one was being sent. Had to email Bose support who promise it's on the way and will be here tomorrow. Three weeks from filling the form in.
Must add that I did not have any of the reported problems with my set, love it, bluetooth is fantastic.
Think Bose could communicate a bit better. They must know who bought the sets as you have to register your ownership to start the warranty. The customer is always right is he/she not?