All true. I find that in general, you can link the degree to which a business looks after it's customers to the level of competition in it's industry. Anyone remember how long it would take to get a phone line installed from the GPO in the seventies?
My business is cut throat, hyper competitive. My customers receive on average four or five approaches per month from other suppliers and these are just the ones I know about.
So I find this whole 'what do you expect us to do about it?' attitude from Mr. Mushroom very telling. Telling in that he can't see anything wrong in what happened to me, that I had to mill around a packed airport with a toddler for four days - you know, it's winter, it happens, tough. That I should dare to be angry and fed up with that seems anathema to the airline industry in general & AB in particular. As I said before, my one weapon is to vote with my feet, keep my money away from Ezy & that's what I've done. Right or wrong, it's my choice.