For passengers, take the Agusta - the fully articulated head is so much smoother for them, and they all get a reasonable view of the outside. The BK / EC has a rigid head, so all turbulence or pilot input gets passed on to the cabin, so it is jittery and jerky. If a passenger is in the back section without a window, expect to see their lunch fairly soon. CSAS can help, though.
For freight, take the BK - easy to load, flat floor, clamshell doors.
For speed, take the Agusta.
For pilot comfort, take the BK - that Agusta footwell is too damn tight, and the nosewheel locking lever bites into your left leg.
For protecting the tail rotor and stinger (confined areas) take the BK - the 109 sprays sparks from stinger strikes too often - you can do it just picking up to the hover.
And the 109 rotor is very low when spinning, can scare the passengers and the pilot if boarding is done hot.