Flesh wounds Traffic, I know who's bleeding and it isn't CX management. This sort of hopeful, optimistic belief in the septic tanks is understandable but sad really. CAPA, IFALPA, Uncle Tom Cobbly and all can posture and bluster till they are pink in the face and all it will do is prolong the pain here. This battle is lost, time for re-grouping and the salvaging of little pieces til next time.