Sounds as though children's book publisher, Ms Pye (all women in N.Z. are Ms (read genderless) aren't they?), knows more about Air New Zealand management than she's letting on, when she said "....
they wouldn't order a new part if it wasn't broken."
After all, Ms Pye has been flying as a passenger for
25 years, and spends 7 months of the year flying around the world.
I knew Air NZ had some old heaps - but
7 months to fly around the world!