shame shame shame
irrespective of the scammers that try it on the reality is
1. JQ had their money upfront
2. They could only change flts if space avail
3. by taking an earlier flt they actually freed up more space for sale on the originally booked flt
4. To actually ask for proof of the baby's death is absurdly offensive
5. Why did it take media exposure to inject common sense into this moneygrubbing organisation.
also:
why was the baby on the passenger manifest??? - bit of an IT issue I believe was the internal excuse although there is a small issue with AOC compliance (but then when has that ever mattered esp with JQ & QF)
and..........
JQ draconian policy provides nil revenue leakage - just revenue gouge $service and $sensibility are spelt the same way as $afety.
note to company flunkies:
save the correspondence and wave of PMs- I note the JQ company mission posters still have safety as priority two folowed by service.