PPRuNe Forums - View Single Post - easyJet, Ryanair, Monarch - shame on you!
Old 5th Dec 2010, 15:07
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candoo
 
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Well read it how you like:

Booked to fly EZY to Dortmund at 7:00 a.m. last Thursday, no plane, delayed and finally departed at about 13:00 great start to the day.

This is after a rather bizarre experience of being called to the gate by some concerned "Menzies" employee who insisted I had missed my flight at about 11:00. and they had been looking for me. Complete bull, had to wander around the apron by myself until I found arrivals area. Then had to be escorted through arrivals back into main concourse and advised that I had forfeighted my right to fly by doing so.

Back through security after some heated discussion, flight had not departed.

As above left at about 13:00

Return from DTM Friday scheduled at 20:45

It did not happen, the last few days are a bit of a blur but can recount the following (and do appreciate that this is not all Easy fault)

At check-in for return flight was advised that no plane available and we would be coached to Cologne for a 22:00 departure to LTN had to go through security to get on the coach. Arrived Cologne about 22:00 and checked in, through security again sent to gate.

A deafinging silence followed for a few hours with various rumours flying around - oh what to do? I decided to stick with it despite other passengers going back and forth through passport control.

Eventually the poor handling agent had to announce there would be no flight that night and we would be put up in an hotel for a departure the following day at 13:40 back to LTN.

Reluctantly agreed to this as because of the Spanish action all other options were becoming limited. Now we were in trouble, I had checked my bag in and wanted it back - not so easy at midnight in Cologne. Anyways got bag and followed the herd to get hotel information, now about 1:00 a.m.

I opted to go to the local Holiday Inn at this point as was local, got there about 2:00 a.m. and now had some new friends, we emptied the beer vending machine by 4:00 a.m!

Although I paid for the hotel myself a few fellow Easy passengers were freebied it at about 3:30 a.m.

Saw great news yesterday morning that our flight was displayed as leaving at 13:40 as promised - no our Spanish friends decided to keep the plane in Barcelona.

Paid a couple of hundred Euros to fly back with Lufthansa to Heathrow complete with free beer and sandwich and never happier to touch down in Blighty.

I am not a good writer and am sure my experience was Easier (sic) than many others. I felt particularly sorry for those who did not have company backing in order to get home. The last I heard yesterday was that passengers were being bussed back to DTM for today's flight back, I hope it happened.

What I would criticise Easy for is the complete lack of information and support. We were left high and dry without any food, water or clue for many hours.

Oh and also BA were profiteering - I was quoted £800 for a single from DUS to LHR yesterday afternoon.
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