Koan, he was in a sense. CX have a "profit share" scheme as an incentive to save fuel as well as minimize other costs.
I'm also sure it was an exception. We of course have profit share and the same professional obligation to operate efficiently as well, and our fair share of wackos, but this was really outrageous. Absolutely laughed our aXXes of in the cockpit thinking what a drag it would be to fly with such a tosser. And yelling at the Japanese in particular is a very poor way to motivate them
.