For those of you who have experienced problems with the Helpdesk, be assured it will be remedied. In trying to achieve the balance between what is 'mandated' to do and what 'could' be done for AFPEx is not always easy to balance against other responsibilities and demands. Further guidelines will be provided to the guys on the desk, (who I should add are not at fault in this situation and only follow instructions), with a view to providing you with the support required, taking into account the examples at the beginning of this thread.
Finally, please accept our apologies for any difficulties experienced.