G'day trees are green
well we do want it in writing but... the rest is just laughable if indeed it is a correct quote and not out of context.
I thoroughly enjoy my interaction with the crews I meet.We sometimes do not see everything in the same light but I respect their job and for professionalism they show.
Often with tricky defects you just need to talk to the crew.Doing that via ops or anyone else out of touch is lunacy and cannot happen if they actually wish to fly at some stage.
back to the topic, I hope AJ and the board do come to grips with public perceptions and deal with root cause not brand management alone.