Their Internet banking is pretty good. Two level log in witrh pass word and one of those number generator keys. When you first open the account, nothing is activated and you have to request it though and there is no clear list of what is available. Costs me 30 dits to send money home and the form gets saved as a template so each month I just change the amount and hit submit. Transfers are easy betwen accounts and you can use pretty much anybody's ATMs.
They have an email serive as a part of the online banking so any questions or things you want activated you can do without having to deal with anyone on the phone. Alkways has happened within 10 minutes. I had my rent cheque returned as the signature was not the same as the one they had on file but there were no issues and they tracked everything down, sent me scanned copies of everything and freed the funds so I could direct deposit to my land lord instead same day.
The only time I have ever needed to go into a branch is to deposit cash and never had a problem there. A text hits my phone while the guy is still stamping the form saying it is there in the account.
As for the car loans, I had a similar experience. They approved everything then the Branch Manager who apparently has the final say wanted a 20% deposit. I told them to F Off and got the money for the same interest rate (
) elsewhere with 0% deposit.
I don't have any credit cards through them so have no comment on that aspect of their service.
Aparently are one of the world's 50 safest banks according to Global Finance
World?s 50 Safest Banks 2010 | Global Finance
Make of that what you will.