The aforementioned "cool dude" was an OATS student that after leaving and having trouble getting a job, decided in the interim to work upstairs in marketing. Unfortunatley, I think he caught the smug look from a certain McGuire that swaggers around up there, you know the one... Sometimes, if you're lucky, you can catch him chuckling quietly to himself and muttering "aftersales service - second to none...oh no, I meant to say there is none - I always forget that one..." under his breath as he watches another prospective long course student drive away after a look around!
As for the demotion, maybe he was getting too much grief from his new colleagues at Ryanair and asked for the extra bars to be airbrushed out!
(If the bloke in question (NOT McGuire)should read this, hope all is well & drop me an email!)