Well if AJ's role is to create shareholder value, where is brand value,quality,customer opinion and an unreliable airline measured in that equation.
This is typical Harvard stuff and it is the old story, how do you create a million dollar company...give a Harvard graduate a $100m company and wait......
I am sick and tired of these so called experts ignoring the things that make a good company for the sake of short term personal gains.
Please someone have some backbone and stop letting them get away with it.