Not long ago under the GD regime, some engineers were being sent on courses run by a group called "Amazing people". It was called "Change Management". This training cost quite a few bucks, and some engineers were taught that recent surveys revealed the travelling public were more concerned with departure times, not safety. They also learnt how to cross a room carrying a ping pong ball on a bit of plastic. Pretty frustrating when what we really wanted was more CAR214 training, or even more LAME's being trained.