Skipness,
They have had enough time to sort out the transfer mess, and if teh failure to do so is DfT and not BAA, BAA should have pointed it out. The first post here said that someone was injured - that should ring loud alarm bells. A complaint to HSE and a legal claim could wake them up, I suppose, but to allow a dodgy situation to carry on is unforgivable. Last year mrs radeng went A over T in a T5 jetway because it was raining, the thing was leaking and BAA hadn't bothered to clean it up. So taken with all the other things wrong with T5, I think it's fair to accuse BAA of being incompetent when it comes to anything other than parting people from money.
A few senior BAA heads on pikes on London Bridge would be a good start - 'pour encourager les autres'.