So according tho Mr SM it is our passengers fault/problem that the embraer is not working? Unfortunately in any service based industry, especially one as competetive as the gulf, you must give the customers what they want. Maybe if SM had not lived such a sheltered life & had any real world business savvy he would appreciate that very simple but important fact?
The failure of the embraer is compounded by the fact that it is,despite SM banning engineering from confirming & documenting, the aircraft spends far too much time AOG.
Already the introduction of it has cost the company over BD50 million in addition to the loss of passengers & crew.