Most things at T5 are a shambles, and all caused by my particular bete-noir, BAA. Even the lavatories - does it occur to the idiots who designed them that some people wish to wash their faces, and so paper towels are the best answer? Of course, it maybe that in addition to their demonstrated general lack of commonsense, they are also unhygienic! Plus the lack of moving walkways on the arrivals level.....