LHR Terminal 5 - Transfer Security Fiasco
After seeing the recent BA Security drama the moment on SkyNews, it reminded me of something recently.
In Terminal 5 when you transfer you are merged into the same Security queue as all of the other passengers, except you come up a set of escalators on the right hand side. During the busy periods they have to have someone at the top and someone at the bottom of these escalators because as the queue grows up at the top, people can't disembark the escalator. I was in a bit of a pile up at the top when suddenly confronted with the realisation nobody could move anywhere, and ended up on the floor on top of another person and one woman appeared to be have hurt her ankle. This happens almost everyday at T5 at the peak time, how on earth is this acceptable?