Oh,I see -a poor chap gets shot in the face by a psychopath then loses nearly 3 grand on top -very fair.A little bit of compassion could go a long way and a sensible manager could bend the rules just ever so slightly and authorize a refund.For those who judge all actions in monetary terms it could actually be to cx's advantage in terms of good publicity.Yes,it is ever so trendy to denigrate the Daily Mail -what paper would you like to compare it to -the pravda-style,vested-interest propaganda rag that is the SCMP? Robotic staff managed by ruthless,amoral and useless managers -cx today -49-ers anyone?