He wrote: 'The turbulence had been bad and when told we had to land urgently, with no explanation, myself and my family were absolutely terrified and were convinced we were about to die. We had no knowledge of the unruly passenger.'
Would somebody please advise this person that they need to abstain from air travel?
As to the unruly passenger: what did the rest of the passengers do, just sit there and watch the drama unfold with stiff upper lips?
Seems to me a perfect time for a blanket party ...