Now here's a lesson for BA - only this morning I had to change the intenery of a trip LHR-EWR-MBJ to LHR- EWR to days earlier and sectors from EWR-IAD return and keep the rest the same...Called Continental (fearing the worst - el cheapo restricted ticket and what not) The attitude I encountered?
Basically it went... You want to do what? OK No problem... You want to do it when?... OK No problem - there will be a charge for the flight change and the additional sectors - it'll be £270 more is that OK? Seat selection on new flights bif baf bosh. Do you need a hotel? Ok for a rental car? Wait a second I'll send you an updated reservation (bing email arrives).
I hope thay don't lose this attitude when the merger is finished