The simple truth
On a good day it is possible to talk to someone, located within the confines of fortress CASA, about a problem that falls in the area of regulation, and to which their knowledge levels should reach. Those good days are far and few.
On a bad day the only reliable operation, if telephone is the source of communication, are the lady(s) on the switchboard, as those wishing to be contacted are invariably not available.
For those CASA staff that try to help, rather than hinder industry and operations I ‘tip me lid’ – but they are so rare that they should be classified as protected species.
For those other CASA staff, who are supposed to provide a service but are unable to for reasons of incompetence, should clear their desks and head out of the regulatory industry and put a bit of time with those who are in the real world (if they could talk any one into giving them a job) to gain that understanding of the real problems we face. Those that attempt to justify their existence by continually placing barriers or unnecessary delay in the way of ‘customers’ – and yes, it should be a service industry – should be shown the door by their respective reporting managers. And if that does not work then the managers should be removed followed by political ramifications that should be explored.
My rant