waaaaaaaait a minute here ...
1. whilst it is sad and tragic that this police officer got hurt in the line of duty I still think he has no right to a refund and should not be bitching about it in public!
Otherwise we'll be giving refunds to the rubbish bin collector who fell off his lorry and broke his ankle, the taxi driver who had an accident and the milkman who bent his willy in the line of duty, too ....
2. if he calls a regular customer service hotline and says "hey everybody, I'm the guy who was in the newspapers somewhere in a small country in Europe, please give me a refund" ... what do you expect?!?
I'm all for a good CX slagging when the situation is right, but this isn't it.
Crazywoman was a different story, I still can't believe this happened...