What a shambles. If Virgin are trying to go for the business market they are doing themselves a disservice by the last months failures. First the reservation debacle then two ground incidents.
In all seriousness how hard is it to keep an aeroplane on/near a centreline whilst towing?? It's a bit ridiculous that pilots can fly an aeroplane for 10 000's of hours but some turkey can't tow it a few hundred metres.