"I appreciate most airlines in the past evaluated and audited agents to check on their operational performance and training systems, however, nowadays the cheapest offer is often the deciding factor."
Following the introduction of JAR-Ops 1 a VERY small minority of airlines ever actually committed to any real sub-contractor audit process; and those that did, rarely had auditors of any substance so their process was ineffective.
With all the chair swapping going on over the winter it will be interesting to see what the outcomes are over the summer.
Good luck to all in their new positions!
GH