Originally Posted by
Capetonian
Thank you for this. It's a very tidy and fair summary of what is going on, not just at BA, but as you said at many other carriers. I've just had a very similar experience with, no names, let's just say a large German carrier which is in Star Alliance and of which I was, until recently, a top level FF. A call to make a small change was met with obstruction, derision, and almost rudeness.
They're all at it. And eventually every passenger will work their way through every airline in the market until there are no airlines left to fly with, and all the airlines will die. And then we can all stay home.