fuel/payday and staff attitude to passengers.
The last staff meeting held by arik management and staff.
According to the message boys of mr AJ,the company experienced a 20% decline in passenger loads the past month thereby 20% decline in revenue. This decline according the messengers was as a result of not so good attitude of ticketing and and other staff in dealing with passengers. As a result the staff september salaries will not be paid untill probably middle of october if they are lucky.
Anybody who deals withcustomer service anywhere in nigeria knows thatfrom banks to any airline there is no difference.This is just another reason that kills the morals of these arik staff.
What happened to flights that are delayed hours simply because Mr AJ refuses to pay billls resulting to marketers refusing to fuel arik untill they pay. A passenger who has an important appointment will be a statistics in that 20%. ARIK is well known,as much as is when it comes to paying bills they rightly incured in the course of doing business,it is terrible.
From paying for fuel, catering, staff salaries, contractors, hotels, navigational charges, remitting taxes colected on behalf of the government down to the most basic bills critical to running the airline,Arik somehow wishes theybcan get away with it and expect satisfied custmers. Yet what is even mind buggling is that everyday new faces from all over the world troup in to add to these unpaid bills.It would have been alright if they have something to do besides smoking all day outsideand scuttle in when there is news mr AJ is in sight.