spit the dummie!
I have been a dummie myself like you not to know what happens on the other side...until i spent some time . All i can say is...get used to another day another dollar concept...not sure what u expect... don't brood and moan when you can leave and go to greener pastures...I guess all that takes B..... by the way...you got yr facts wrong about the head of rostering guy...he is ex.EY and is well known among the instructor group there..I believe he was asked to join he left EY. Personally...with all the complexities involved I reckon he's doing a good job. the problem is in our expectations.