It's good to see informed opinions here. The old chestnut of dealing with the 'controllers' was and is an ongoing problem. I remember moaning about RCC when working for HM, the response from my boss was, 'do you fancy a tour at Kinloss?', of course I declined the offer but it did highlight the problem that those persons suitably qualified to understand all the different types of assets available are usually doing the job with those very assets! One thing that has helped over here is 'out-reach' to the various emergency services to increase understanding of what we as a service provider can do (sorry about the 'corporate speech').