Vicroads vs CASA
Upgraded to a heavy truck licence. Submitted paperwork (including medical) on 22 Sept. Paid $25 processing fee. Got new plastic photo licence on Sept 30.
CASA medical on Sept 3. Paid $75 processing fee. One month later still waiting for laser printed piece of paper.
I've never heard of Vicroads being used as a benchmark of efficiency, but they really illustrate how far short of the mark CASA's performance is.