Actually I also think Hot Wings is mistaken unless he can substantiate it. As a CSD I can say that CC tend to have an abhorrence of all things 'office' and prefer to deal with things out on line. Largely they avoid their managers like the plague and go to great lengths not to visit the desks at CRC let alone Waterside. They may well down load the forms and carry them around in their bags for a while but I bet very few ever get round to being completed. If they have a moan then they head for the coffee shop, the TV room or the Union offices and let off steam to other crew. There may have been an increase during the dispute but that is to be expected.
On a different note, I received a letter today from Unite strongly urging me to reconsider my membership and rejoin at the earliest convenience. Particularly they say, as BA has been apathetic about getting to the negotiating table!