ColonelWhite
BA have been swamped with so many grievances that they are not meeting their own laid down guidelines, timelines and procedures - they have even stopped acknowledging grievances that have been raised and rather than manage these grievances on an individual basis they have attempted to lump a number of them all in together and have a 'test case' hearing. This has neither been agreed by the individuals nor the NSP.
An individual grievance is exactly what it say's it is - not a collective one, the fact that a number of people have the same grievance is somewhat irrelevant as individuals have been affected in different ways and the hardships subsequently suffered may impact some more than others.