I am sorry to reply to your post many hours later but I do hope you read this.
I flew ATL - LHR - EDI three weeks ago and was surprised by the level of service in Club World. I have been watching this site for several months wondering if my holiday that was booked in December would actually happen. Talking to 2 of the crew that took care of me I was surprised to find they were strikers. Your comment about the smile was so true.
With all the garbage going on in their lives there was never a hint of it to their customers. Thanks to the 4 crews I flew with for a great trip. I will certainly book on BA when next I head your direction.
MCOflyer