Have to agree with some of the previous posters. Not to impressed with MAD atc in the past but flew there on saturday and left on sunday and nothing but profesional ATC. Enough that we were commenting on it during the flight. Clear instructions and standard communication even though we got to hold!!
I don't mind the job action, slots, no directs, and sticking to the FL's as filed is one thing, but you still do the job profesionally, this is the way to win the hearts and souls!! keep it up and good luck!!!
