What criminal act Uniform? No controller, Spanish or other, would ever compromise safety, as he has since confirmed. He's talking about not going out of his way to provide any service above and beyond the call of duty. It may not be music to your ears but giving you shortcuts or responding to requests which are NOT safety related is not a compulsary part of the job. In fact, ATC management (as has already been mentioned umpteen times in this thread) actively discourage such initiatives.