dom,
I made a complaint about this clowns behaviour. I received an e-mail saying that action would be taken if it's warranted. I asked what action was taken in the end and the e-mail stated that it was against this person's privacy to reveal what action, if any, was taken
That did it for me and Virgin. I find the Virgin 'experience' juvenile and immature. I feel for sensible people in your organisation who understand what service is all about and behave accordingly. You are given a bad reputation by probably a minority who behave like d!ckheads.
Outside of the terminal this idiot would have copped a smack in the mouth for the way he spoke to my partner.