I am interested in the IT perspective from "heffy inc", regardless of spin, some one in IT has not done their job well enough. simple as that.
If a pilot made an error of similar proportions, i.e. delayed flights had others cancelled, I suspect these same IT "guru's" along with HR would be burning them at the stake, no questions asked.
IT have screwed up and some one will be held accountable, and held accountable by the same bank Johny"s that share their four walls.
Not at all good enough and every one knows it.
If only you guys would take your own advise and have a clue before interfering with operational issues!