Service recovery is not determined by the route, so claiming an indifferent response based on South African business is nothing but speculation. Probably not something a BA employee should be stating to passengers on an open forum.
I worked very hard on my letters when I was in Customer Relations and don't appreciate my work being refered to a 'cut and paste bull****'. The team in Customer Relations at Waterside DO care and do a great job under VERY trying circumstances sometimes.
When I was there, I dealt with the LGW crewing crisis, the BA38 crash, severe LHR fog disruption and the T5 opening and managed to treat every customer I had contact with with respect and empathy.
As has been mentioned by Tight Slot in other threads, this forum is not for taking shots at airline staff. Maybe you should take your hatred to one of the customer service websites as suggested.
Never thought I'd actually miss F3G.