sorry to hear you did not enjoy your flight but Titan is a fairly well respected airline and not the cowboys you think. For City Flyer to get titan in to run a flight costs a lot of money and would of been done to enable the flight to operate. The choice was cancel the flight or do the right thing and bring in a well respected airline to operate for them to mean you can still fly. I suspect your loco would of left you high and dry. BTW just as much chance of Swiss using titan should they have a problem as they one of the few carriers who can operate into LCY adhoc. Or they may just cancel on you!. As for the air miles thing, Keep onto BA customer services that`s what there there.