The flight was packed with families, kids and various forms of lowlife and, needless to say, was hell.
the flight was operated "on behalf of" British Airways by some cowboy outfit called Titan Airways, who were on a par with Ryanair in terms of service and onboard ambience
You should have certainly written your complaint in this style, it made me smile. I think in all honesty NetJets sounds more your style than a commercial carrier. Did you buy a Titan scratchcard?