Having read the other thread I remembered that the first call (about five weeks ago) was after I had sent an error report to Microsoft. The caller knew about that report. I've had four calls since. In todays call the lady had such a strong Indian accent that it was difficult to understand her.
How do these people get information about an error report from Microsoft?
Dave
(9 days until the PC goes to the dump (after the anglegrinder has eaten the HD) and I become a MacMan).