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Old 12th Aug 2002, 17:43
  #88 (permalink)  
flch10000
 
Join Date: May 2002
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Not so easy....

http://news.bbc.co.uk/1/hi/england/2188536.stm

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Legal threat over easyJet flight


Passengers were offered alternate easyJet flights

A solicitor from Liverpool is threatening low-cost airline easyJet with legal action after his flight to Paris was cancelled because no crew was available.

Brian Camp claims he was ejected by security at Liverpool John Lennon Airport when he tried to advise his fellow passengers about their rights to claim compensation.

Mr Camp, who was going to France with four friends and his wife, Julie, said the group has lost up to £3,000 because of the cancellation.

He said although he and up to 100 stranded passengers were offered refunds for the flight, easyJet's response was "inadequate".


It's not been a good few weeks for us, but we're doing something about it an easyJet spokeswoman admitted.

On Monday, Mr Camp, from Wirral, told BBC News Online said: "Ninety minutes after the flight should have left, we were told it had been cancelled and that was literally it.

"We got a message saying bring your boarding cards to the desk and arrange to pick up your luggage, there was no apology from easyJet."

He said he was asked to leave immediately he advised passengers to be wary about signing away their rights to future compensation claims against the company.

He said: "All I said was 'When you get to the front, don't sign anything', at which point I was immediately asked to leave the airport by security."

An easyJet spokeswoman said however, that after the flight - EZY637 - was cancelled, staff did everything to ensure passengers were offered alternatives.

'Hotel places'

She said: "We offered passengers a refund, or to put them up in a hotel and a place on the first flight on Saturday morning from Liverpool."

Because of the delays, she explained, it meant the crew ran out of flight hours under aviation law, and attempts to find a replacement crew failed.

A new staff rostering system has also contributed to delays, she admitted, as well as air traffic control problems that were outside their control.

"It's not been a good few weeks for us, but we're doing something about it," she added.

She could not comment on Mr Camp's claims of being ejected by security.
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