Good point Flightrider - it does look good on paper, but as you point out, as soon as it goes wrong, it does so big time.
c.f. with an operationally driven programme - yes, it may look more expensive on paper, and utilisation is less, BUT....when we had all the ATC disruption a few months back, easy had to cancel 44 flights - our airline cancelled none.
As you say, no cost is factored in for the "******ation" factor.
On the plus side, at least they are coming out openly and admitting it is "rubbish" - I hope the right decisions are made to correct it.
(I can't believe Pprune doesn't let me write bugg3r!)