One of the problems with this particular industry, is that some customers have wholly unrealistic expectations of just what it is they are buying.
An excellent post B.
As someone who has run a small, provincial and scrupulously honest flying school in the past, managing customer's expectations was one of the hardest tasks.
Despite our best efforts to explain the variables involved in flight training to our students
before they embarked on training, e.g. currency, ability, willingness to self-study, the weather, to name but four - it never failed to astonish me how it became our fault when they passed the 40 hour mark and were still some way off completing. These individuals tended to be of the 'cash rich time poor' variety. Invariably late for their once a fortnight lesson and who hadn't opened a book since they'd last visited, they nonetheless became 'disappointed' with us when they took twice as long as other, more dedicated students.
Regards, jez