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If the opportunity for settlement comes along then grasp it. It may well be your last chance
The sad thing is that DH in particular is on a one man mission to cause as much damage to BA as he can. EG the comment to the Telegraph re telling BA customers not to book over the xmas period. My belief is that last chance may have already gone
I think the pain for commuters could get worse later this year as hotlines run out (staff only get 30 bookings a year). It will be interesting to see how the system is 'worked' ...
I believe they are going to pool their hotlines between them. Good idea - lets just hope DH isn't organising it!