Hi,
I went to a guest services recruitment today and it was OK.
It first started with a company presentation, then a small test.
After that we did group exercice.
Then half of the group took a comprehension test while the over half started the one on one interviews (about 20min)
The recruitment team was very friendly.
Nothing to worry about, but they have to make a choice and the have plenty of people to choose from.
Good luck to you and hope this help.