PPRuNe Forums - View Single Post - British Airways vs. BASSA (current Airline Staff Only)
Old 13th Sep 2010, 10:26
  #2606 (permalink)  
ottergirl
 
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Quite frankly, I am amazed that remarks of that nature were not previously fed back to IFCE. What is the point of getting customer feedback if we don't act on it. As a SCCM I would also like to hear if one of my crew had made a racist remark to a customer and I'd be delighted to fly with them for as long as it took to 'develop' their sense of appropriateness.

Hardly an example of a secret plan to get rid of expensive crew, more like an overdue effort to manage the ones we can't afford to keep.
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